Transform the operational engine for a future‑ready People & Culture function.
Milford is one of New Zealand’s most awarded investment firms — Kiwi‑owned, staff‑owned and committed to growing the prosperity of New Zealanders. With an active investment approach, deep expertise and a genuine dedication to New Zealand businesses and people, Milford is a place where high performance and purpose come together.
Milford are now looking for a hands‑on P&C Shared Services Lead to design, build and lead high‑quality People & Culture operations across New Zealand and Australia. This is a pivotal role that shapes the operational backbone of a modern, scalable P&C function.
What you’ll be doing
Reporting to the Chief People & Culture Officer, you’ll lead a small team of specialists across recruitment, payroll and shared services. You’ll own P&C service delivery, systems, data, governance and continuous improvement — ensuring employees, leaders and the P&C team receive accurate, responsive and human‑centred support.
You’ll strengthen employee‑lifecycle processes, deliver trusted workforce insights, manage annual people cyclic activites, and embed evolved policy, audit and compliance practices.
This role suits an operational leader who combines exceptional delivery with systems thinking, technology confidence and sound judgement.
What you’ll lead
- End‑to‑end Shared Services delivery, service standards and employee experience
- Recruitment operations, employee lifecycle administration and payroll governance
- P&C systems ownership across HRIS, payroll, ATS, Peakon, Cornerstone and workflow platforms
- Data governance, reporting frameworks, dashboards and workforce insights
- Continuous improvement, automation, workflow optimisation and responsible AI adoption
- Annual people processes including performance, remuneration and engagement cycles
- Health, Safety & Wellbeing administration and operational reporting
- Vendor management, audit readiness, risk controls and policy governance
What you’ll bring
- Strong experience in P&C operations, shared services or people systems
- Proven accountability across HRIS, employee lifecycle and compliance
- Project and change‑delivery capability with a focus on sustainable implementation
- A calm, organised and commercially minded approach, able to move between detail and enterprise impact
- Strong collaborative style, someone who is curious and listens before developing solutions.
Why this role
Milford invests alongside its clients — and invests in its people. You’ll join a high‑performing, values‑driven organisation with a strong sense of ownership, purpose and impact. You’ll help build a future‑ready P&C function that supports a growing, ambitious business committed to New Zealand’s long‑term prosperity.
If you’re ready for your next challenge and driven by making everyone’s job easier and more efficient, we’d love to hear from you.
Applicants must possess valid and current work rights for New Zealand to be considered for this position.
Please apply online with your resume and cover letter.
For a confidential discussion, please contact Kelly Wilson on +64 9 365 2123.
Who we are at ProgressionHR
Kelly Wilson—your dedicated HR recruitment partner. For more than 20 years, I’ve been helping great people find great HR roles—and I still get a buzz from every successful match. I work across the full HR landscape, from broad generalist roles to niche specialist positions. If you’re thinking about your next step or need support finding the right fit for your team, I’m here to support you.
www.progressionhr.co.nz